|
 |
Annual Support Offerings
| |
| Standard Support Offering |
|
| Hours of Operation: |
Initial Response Goals |
| 5:00am – 5:00pm US PST Business Hours (Excludes published holidays) |
S1 = 4 Business Hours |
| S2 = 8 Business Hours |
| S3 = 12 Business Hours |
| S4 = 24 Business Hours |
| |
| Premium Support Offering |
|
| Hours of Operation: |
Initial Response Goals |
| 24 hours x 7 days Continuous Hours (Includes published holidays) |
S1 = 1 Business Hours |
| S2 = 4 Business Hours |
| S3 = 8 Business Hours |
| S4 = 12 Business Hours |
|
 Up to top
|
