Contact AppStream
For problems with streaming send an email to support@appstream.com
When sending in a support request, it's helpful for Support to review your logs. Click here to run the Remote Log Collection Utility that will gather the logs and return them to AppStream.
FAQ
Q. Cannot start applications after upgrade
A. Please reboot your machine after allowing AppStream Client upgrade.
Q. Cannot uninstall AppStream Client
A. If you have the Quicktime service running in your system tray this interferes with the AppStream removal process. Right-click on the Quicktime icon in your system tray then select Exit. Or you can stop the Quicktime service by running Task Manager and ending the process called qttask.exe
Firefox Users
Follow these steps to stream applications using Firefox.
1. Click here to install the IE Tab Firefox Extension.
2. Restart Firefox.
3. Select Tools->IE Tab Options. Open "IE Tab Site Filters".
4. Add the following sites to always load in IE Tab.
http://demo.appstream.com/
https://demo.appstream.com/
Firewall Configuration
Follow these steps to grant internet access to AppStream "Application Manager" if you have security software installed on your computer.
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